Shipping policy

 

Last Updated: February 26, 2026

Thank you for shopping with Amoelle! We are committed to getting your order to you as quickly and safely as possible. Please review our shipping practices, delivery estimates, and policies below.

1. Where We Ship From

Your order is dispatched from our EU fulfilment centre. Because we ship from within the EU, there are no customs charges or import duties on your delivery.

2. Where We Ship To

Amoelle currently ships to the Netherlands only. We're working on opening more European markets soon - join our newsletter to be the first to know. We don't offer shipping outside the Netherlands at this time.

3. Order Processing Time

  • Standard Processing: All orders are processed and dispatched within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email.
  • Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there will be a significant delay in the dispatch of your order.

4. Shipping Rates & Delivery Estimates

Free shipping on all orders over €50. For orders under €50, choose your delivery method at checkout:

  • Pick-up Point - €4.95 (free over €50)
  • Home Delivery - €5.95 (free over €50)
  • Estimated delivery: 2–4 business days after dispatch, via GLS.

Please note: Delivery delays can occasionally occur due to courier issues or extreme weather conditions. The timeframes above are estimates, not guarantees.

5. Taxes

All prices include VAT at the Dutch rate. Because your order ships from within the EU, there are no customs duties or import taxes — the price you see is the price you pay.

6. Shipment Tracking

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking link will become active within 24 hours. All orders are fully tracked so you can follow your package right to your door.

7. Lost, Damaged, or Stolen Packages

If your order arrives damaged, or tracking shows it lost in transit, email us at hello@amoelle.com within 14 days of the expected delivery date with your order number (and a photo if damaged). We'll make it right - a replacement or a refund. If tracking shows "delivered" but you haven't received it, please check with household members and neighbours first, then contact us and we'll investigate with the carrier.

8. Contact Us

Questions about your order, or need to change your address before dispatch? Email hello@amoelle.com - we aim to reply within 24 hours