Refund policy

 

Last Updated: February 27, 2026

At Amoelle, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please review our return, exchange, and refund policies below.

1. Standard Return Policy (30 Days)

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the exact condition that you received it: unopened, unused, with tags (if applicable), and in its original packaging. You will also need to provide the receipt or proof of purchase.

2. EU 14-Day Cooling-Off Period

If your merchandise is being shipped into the European Union, you have the statutory right to cancel or return your order within 14 days, for any reason and without justification.

As with our standard policy, the item must be in the same condition that you received it; unopened, unused, and in its original packaging. You will need to provide the receipt or proof of purchase.

3. How to Initiate a Return & Shipping Costs

To start a return, please contact our support team at hello@amoelle.com.

1. Request a Return: Email us with your order number and the reason for the return.

2. Receive Instructions: If your return is accepted, we will send you detailed instructions on how and where to send your package (e.g., to our Hungary or Netherlands fulfillment center).

3. Return Shipping Costs: Please note that customers are responsible for paying the return shipping costs for unwanted items or "change of mind" returns. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Important: Items sent back to us without first requesting a return via email will not be accepted or refunded.

4. Damages and Order Issues

Please inspect your order immediately upon reception. Contact us right away at hello@amoelle.com if the item is defective, damaged, or if you received the wrong item.

If the issue is due to our error or a damaged product, Amoelle will cover the cost of return shipping and evaluate the issue to make it right as quickly as possible.

5. Exchanges

The fastest and most efficient way to ensure you get the item you want is to return the item you currently have. Once your return is accepted and processed, you can make a separate purchase for the new item.

6. Refunds Process

We will notify you once we have received and inspected your returned item, and let you know if the refund was approved.

• Approval: If approved, you will be automatically refunded on your original payment method within 10 business days.
• Processing Time: Please remember it can take additional time for your bank or credit card company to process and post the refund to your account
• Delays: If more than 15 business days have passed since we approved your return and you have not received your funds, please contact us immediately at hello@amoelle.com.